Printer-friendly versionSend by email

International Service Research Conference
June 13-15, 2014, Thessaloniki, Greece

You can download the Call for Papers Here

The Departments of Marketing & Operations Management and Business Administration of the University of Macedonia are pleased to announce that they will be hosting and organizing the 8th AMA SERVSIG International Service Research Conference in June 13-15, 2014 in historic and beautiful Thessaloniki, Greece.

The 8th AMA SERVSIG Conference theme is:

Services Marketing in the New Economic and Social Landscape”

Conference tracks include:

  • Customer Behavior and Misbehavior in Services
  • Business-to-Business Services
  • Service Dominant Logic
  • Customer Experience and Value Co-Creation
  • Building Relationships in Services
  • Service Operations Management
  • E-Services and Social Media
  • Innovation in Services
  • Service Design
  • Building Sustainability in Services
  • International Marketing in Services
  • Developing Service Value
  • Service Markets and Networks
  • Service Supply Chains
  • Servicescapes, Service Encounters, Service Environment
  • Research and Teaching Methods in Services
  • Service Recovery and Complaint Management
  • Service Productivity
  • Branding and Communication in Services
  • Tourism Services
  • Transformative/Health Services
  • Sport Services
  • Public and Non-Profit Services

Conference Timetable:

  • Open Submission System: June 1, 2013
  • Deadline for Abstract Submissions: November 15, 2013 November 30, 2013
  • Decision Announcement: January 15, 2014
  • Early Bird Registration: March 15, 2014
  • Registration deadline for presenting authors: April 30, 2014
  • Conference Dates: June 13-15, 2014


Best papers will be selected for publication in conference special issues of the following journals: Journal of Service Management (2011 Impact Factor: 1.218) and Managing Service Quality (2011 Impact Factor: 0.642).

The Conference is supported the Greek Marketing Academy (ELAM).

For information please email Rodoula H. Tsiotsou at

We look forward to seeing you at the
8th International Service Research Conference!!!!!!